Support
Returns Policy
This policy covers physical home and garden accessories. Digital planner credits are covered by our Refund Policy.
Last updated: 1 July 2026
14-day right to cancel
You may cancel an accessory order within 14 days of receiving it, for any reason. Let us know by email and then return the item within a further 14 days.
Condition of returns
Items should be returned unused and in their original condition and packaging where possible. You can inspect items as you would in a shop, but items showing more than reasonable handling may have a deduction applied.
Faulty or incorrect items
If an item is faulty, damaged or not what you ordered, contact us and we will arrange a replacement or full refund, including any return postage for faulty goods.
Refunds
Once we receive and check your return, we refund the price of the goods to your original payment method within 14 days. Standard return postage for a change of mind is your responsibility.
How to start a return
Email us with your order details and the items you wish to return, and we will share the return address and next steps. This policy does not affect your statutory rights under UK consumer law.
Who operates this site
BAILEYS HOME & GARDEN LIMITED, Company No. 05105398, Whitecross Farm, Bridstow, Ross On Wye, Herefordshire, HR9 6JU. Contact support@baileyhg.shop or +44 7235446746.